What are the challenges, reasons, and considerations for companies moving from on-premises and hybrid contact center solutions to the cloud? With the speed of technology today there are a number of factors that need to be taken into account to ensure you make the right decisions. In this tech talk, Omer Minkara, VP & Principal Analyst at Aberdeen, will share findings from new research on how a cloud-based omni-channel solution influences contact center success. He will also share insights on what best in class, average, and laggard contact centers should do to gain maximum cost and productivity efficiencies.

Learning Objectives:
*Learn the challenges and benefits observed by on-premises, hybrid and cloud-based contact centers
*Research-based suggestions that can guide your contact center buying decisions
*Deep dive into real world examples of Best in Class, Average and Laggard contact centers

***To learn more about the services featured in this talk, please visit: https://ift.tt/2VMUDXV

Categories: Videos