What are the challenges, reasons, and considerations for companies moving from on-premises and hybrid contact center solutions to the cloud? With the speed of technology today there are a number of factors that need to be taken into account to ensure you make the right decisions. In this tech talk, Omer Minkara, VP & Principal Analyst at Aberdeen, will share findings from new research on how a cloud-based omni-channel solution influences contact center success. He will also share insights on what best in class, average, and laggard contact centers should do to gain maximum cost and productivity efficiencies.
*Learn the challenges and benefits observed by on-premises, hybrid and cloud-based contact centers
*Research-based suggestions that can guide your contact center buying decisions
*Deep dive into real world examples of Best in Class, Average and Laggard contact centers
***To learn more about the services featured in this talk, please visit: https://ift.tt/2VMUDXV