Evolving Customer Experience with Amazon Connect, An AI-Based Contact Centre Solution
Learn more about AWS Public Sector Summit Canberra at – https://amzn.to/2VQavbB
Customer service expectations continue to evolve and call centres are about to change before our eyes. By capturing and analysing customer service interactions, you can better identify the root cause of issues and improve first-call resolution and customer satisfaction. In this session, learn how to integrate Amazon Connect, a modern, cloud-based contact centre and AWS machine learning services to quickly process and analyse thousands of customer conversations and gain valuable insights. Hear NSW Health talk about their adoption of Amazon Connect and how they plan to continue to enhance agent & customer experience.
Speaker: Zoe Pelbart, Account Executive, AWS