Enhancing Citizen Services through Digital Transformation
US government customers place a premium on features and functionality that provide for a better constituent experience.With increased emphasis on evidence driven approaches to service delivery, federal agencies are transforming outdated systems and turning to data management and analytics capabilities on highly compliant cloud platforms such as AWS GovCloud (US) for improved data quality, operational efficiency and mission outcomes. Senior executives from US Census Bureau (to be confirmed), Department of Education Office of Federal Student Aid and State of Kansas OCIO will share their experiences in this space, and how cloud-based data strategies are influencing digital transformation across multiple phases of the citizens engagement model.We will explore how use of Data Lake and Enterprise Data Warehouse implementations in cloud mitigate legacy data standardization challenges, data security and compliance implications, as well as how advancements in areas like mobility and AI/ML are impacting data collection and analysis methodologies.

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