AWS re:Inforce 2019: Serverless AI-Powered Identity Management (SEP306-R1)
Organizations today spend large amounts of time and money staffing or outsourcing to IT support desks, which fulfill basic use cases, such as resetting passwords, unlocking accounts, and providing access to applications. However, it is costly to implement existing password and account self-service solutions. In this session, we show you how natural language interfaces, combined with AWS serverless technologies, can enable your organization to build cost-effective, self-service capabilities for users. We also explore how to use chatbots, our new Amazon Quantum Ledger Database, analytics, and other AWS services to offload some of the most frequent IAM-based calls to service centers.

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