Talkdesk and AWS: What AI and speech-to-text mean for the future of contact centers and a better customer experience

This is a guest post authored by Ben Rigby, the VP, Global Head of Product & Engineering, Artificial Intelligence and Machine Learning at Talkdesk. Talkdesk broadens contact center machine learning capabilities with AWS Contact Center Intelligence. At Talkdesk, we’re driven to reduce friction in the customer journey. Whether that’s surfacing Read more…

Training, debugging and running time series forecasting models with the GluonTS toolkit on Amazon SageMaker

Time series forecasting is an approach to predict future data values by analyzing the patterns and trends in past observations over time. Organizations across industries require time series forecasting for a variety of use cases, including seasonal sales prediction, demand forecasting, stock price forecasting, weather forecasting, financial planning, and inventory Read more…

Solving numerical optimization problems like scheduling, routing, and allocation with Amazon SageMaker Processing

In this post, we discuss solving numerical optimization problems using the very flexible Amazon SageMaker Processing API. Optimization is the process of finding the minimum (or maximum) of a function that depends on some inputs, called design variables. This pattern is relevant to solving business-critical problems such as scheduling, routing, Read more…

Data processing options for AI/ML

Training an accurate machine learning (ML) model requires many different steps, but none are potentially more important than data processing. Examples of processing steps include converting data to the input format expected by the ML algorithm, rescaling and normalizing, cleaning and tokenizing text, and many more. However, data processing at Read more…