You can now configure your Amazon Lex chatbot to improve engagement with customers who speak Latin American Spanish or German. Amazon Lex allows you to create intelligent conversational chatbots that can be used with Amazon Connect to automate high volume interactions without compromising customer experience. Customers can perform tasks such as changing a password, requesting a balance on an account, or scheduling an appointment using natural conversational language. Customers can say things like “I need help with my device” instead of having to listen through and remember a list of options like press 1 for sales, or press 2 for appointments.
AWS DevOps Monitoring Dashboard solution v1.1 adds support for AWS CodeBuild and AWS CodePipeline related metrics
We recently updated AWS DevOps Monitoring Dashboard, a reference implementation that automates the setup of DevOps metrics dashboards so that customers developing on AWS can measure development activity and identify areas for continued improvement.