AWS announces AWS Contact Center Intelligence solutions

What was announced? We’re announcing the availability of AWS Contact Center Intelligence (CCI) solutions, a combination of services that empowers customers to easily integrate AI into contact centers, made available through AWS Partner Network (APN) partners. AWS CCI has solutions for self-service, live-call analytics & agent assist, and post-call analytics, Read more…

Black Hat Trip Report – Trend Micro

At Black Hat USA 2020, Trend Micro presented two important talks on vulnerabilities in Industrial IoT (IIoT). The first discussed weaknesses in proprietary languages used by industrial robots, and the second talked about vulnerabilities in protocol gateways. Any organization using robots, and any organization running a multi-vendor OT environment, should Read more…

AWS Online Tech Talks for August 2020

Join us for live, online presentations led by AWS solutions architects and engineers. AWS Online Tech Talks cover a range of topics and expertise levels, and feature technical deep dives, demonstrations, customer examples, and live Q&A with AWS experts. Note – All sessions are free and in Pacific Time. Can’t Read more…