ASU engages students with Amazon IVS

  From embracing and advancing sustainability initiatives to collaborating with NASA and incubating start-ups, Arizona State University (ASU) has established an expansive legacy that ripples across industries. Ranked the most innovative university by U.S. News & World Report for six consecutive years, ASU has earned its reputation as a multidisciplinary Read more…

Deliver personalized customer support experiences with Amazon Connect, Amazon Lex, and Salesforce

The last year has made delivering high-quality customer contact center support extremely challenging. Consumers have increasingly abandoned brick-and-mortar retail shopping and traditional banking in favor of digitally enabled experiences, which brings unprecedented call volumes to contact centers. In many cases, call center staff are also working remotely, which makes it Read more…